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What to do if an Online Casino in Australia has blocked your account When you try to log into your favorite Australian online casino, you suddenly get an error message. Your account has been blocked, and you cannot play anymore. But why would an online casino block your account, and what can you do about it? If your account has been blocked at an online casino, this can be due to several reasons. We list the most common ones. In all cases, it is advisable to contact the online casino in question. Since you are dependent on customer service, it is essential to look at how we rate the customer service when choosing an online casino. Blocked because used wrong Login Details to Often If you still know your login name but can't remember your password, you can request a new one. Or you can try lots of different passwords. The first option is more innovative, but you wouldn't be the first to choose option two. However, an online casino may block your account if you try too often to log in with the wrong password. If you can't remember your password and try it a few times, that isn't very pleasant. But it becomes annoying when someone else tries to access your online casino account. Because, just like in a bank, you probably have money in your account that you don't want others to have access to. That's why online casinos block your account if you try to log in with the wrong password too often. In this situation, too, your only option is to contact customer support. They will ask you many verification questions before allowing you to set a new password. Blocked because your Account has Not been Verified The most common reason why your account is blocked at an online casino is that you are trying to cash out, but your account has not been verified yet. Many online casinos like Onlinecasinomate.com: Australian casino reviews as allow people to register without having to upload identification. Only when people cash out will the casinos ask you to upload identification. If the information on your uploaded document does not match the information you entered when you registered, your account may be blocked. After all, online casinos reason that you have been playing with an inaccurate account, and therefore, your account has been blocked. The best solution is to contact the casino through customer support to see what you can do to resolve the issue. Sometimes you have to send additional documents. Sometimes you have to clarify something. This practice is especially valid for unlicensed online casinos. Casinos with a license from the Dutch Gambling Authority are obliged to have visitors identify themselves in advance. Still, online casinos may block your account when you try to cash out. Especially if you want to transfer large sums of money to your bank account (for example, because you won a jackpot or because you got deep in a big poker tournament), the online casino will perform extra checks. They must do this to comply with the Money Laundering and Terrorist Financing Prevention Act (Wwft). If at that point they suspect something is wrong, they will block your account and only then (together with you) work on a solution. The only way to resolve it is to contact customer support. Blocked Because the Aussie Online Casino Suspects Fraud/Forgery If the casino suspects fraud, they may immediately block your account. Also, if they suspect that you are cheating in any way, they may block your account. In the case of poker against other players, this can be collusion or chip dumping (losing to a friend on purpose). Also, if the online casino suspects that you have cheated in any other way, they may block your account. If you contact customer service, they usually won't share many details if they suspect this. Defending yourself is difficult in these situations. Proactively trying to prove your innocence is often the only option you have. You may already have an idea why the online casino thinks something is wrong. For example, maybe you live in the same house (and share an IP address) with another poker player. Or perhaps you gambled online from a completely different location than where you usually play from. These could be reasons that an online casino suspects something is not correct. Collect evidence and be proactive in your contact with the provider. Blocked Online Casino Because You have Another Account You can only have one account per online casino. Once the gaming market in Australia is regulated, and online casinos are legal, this problem will be less frequent as players will be asked to identify themselves in advance. However, unlicensed casinos often don't make a big deal of it when you sign up, only to block your account when you try to cash out if you have multiple accounts. If you have multiple accounts, no matter how old the other one is, it can be challenging to convince the online casino that they incorrectly blocked your account. However, and this is true for all reasons, contacting the provider should always be your first step. Your Online Casino Account has been Blocked Because You Used Forbidden Software The reason why your account might have been banned is related to the suspicion of fraud and/or cheating that we mentioned earlier. Especially when it comes to online poker, there is a range of software you cannot run when you play somewhere online. Every online poker room has its list of forbidden software.
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