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ARX Systems (ARX) warrants to the first purchaser of any ARX equipment that it is free from defects in materials and workmanship under normal use and service.
ARX’s sole obligation under this warranty shall be to provide, without charge, parts and labour necessary to remedy defects, if any, which appear within twelve (12) months from date of purchase, and for a further twelve (12) months supply parts only.
This is our only warranty. It does not cover finish or appearance items, burned speaker voice coils, or if the equipment has been,
in ARX’s sole judgement:

  • Subjected to misuse, abuse, negligence or accident;
  • Repaired, worked on, or altered by persons not authorized by ARX;
  • Connected, installed, adjusted or used for a purpose other than that for which it was designed.

This warranty gives you and us specific legal rights and you may also have other rights which may apply.

Should it become necessary to have your equipment serviced under the terms of the warranty, please follow these steps:

  1. Contact your ARX distributor for a Return Authorization (RA) number;
  2. Carefully repack the unit, in its original packaging where possible, including a note with a description of the problem, and a copy of the receipt showing date of purchase. Attach these to the actual unit itself. Don’t forget to write your name and address clearly, and include a phone number where you can be contacted during normal business hours. Make it easy for our service technicians to contact you if they have a question.
  3. Send the unit freight prepaid to ARX, at the address given you with your RA number. We will pay the return freight when the serviced unit is returned to you.
    Also, use plenty of packing material - better to be safe than sorry.
    Damage caused by insufficient packing may require extra service work to repair; if it does, then you the purchaser will be liable for these charges. We suggest you keep the original packing for this purpose.

We strongly recommend you insure the package. We can’t fix it if it gets lost! Send it by UPS, FedEx, DHL or a similar service that can supply a tracking or locator number.

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