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ARX Systems (ARX)
warrants to the first purchaser of any ARX equipment that it
is free from defects in materials and workmanship under
normal use and service.
ARX’s sole obligation under this warranty shall
be to provide, without charge, parts and labour necessary to
remedy defects, if any, which appear within twelve (12)
months from date of purchase, and for a further twelve (12)
months supply parts only.
This is our only warranty. It does not cover finish
or appearance items, or if the equipment has been,
in
ARX’s sole judgement:
- Subjected to misuse,
abuse, negligence or accident;
- Repaired, worked on, or
altered by persons not authorized by ARX;
- Connected, installed,
adjusted or used for a purpose other than that for which
it was designed.
This warranty gives you and
us specific legal rights and you may also have other rights
which may apply.
Should it become
necessary to have your equipment serviced under the
terms of the warranty, please follow these steps:
- Contact your ARX
distributor for a Return Authorization (RA)
number;
- Carefully repack the
unit, in its original packaging where possible, including
a note with a description of the problem, and a copy of
the receipt showing date of purchase. Attach these to the
actual unit itself. Don’t forget to write your name
and address clearly, and include a phone number where you
can be contacted during normal business hours. Make it
easy for our service technicians to contact you if they
have a question.
- Send the unit freight
prepaid to ARX, at the address given you with your RA
number. We will pay the return freight when the serviced
unit is returned to you.
Also, use plenty of packing material - better to be safe
than sorry.
Damage
caused by insufficient packing may require extra service
work to repair;
if it does, then you the purchaser will be liable for
these charges. We suggest you keep the original packing
for this purpose.
Pay particular attention to protecting the rack- mount
ears of rack mount products.
We
strongly recommend you insure the
package. We
can’t fix it if it gets lost! Send it by UPS,
FedEx, DHL or a similar service that can
supply a tracking or locator number.
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